Tre House Dispensary Return Policy | Real Fair Returns — Complete Guide
At Tre House Dispensary we stand behind every product we sell. Our return policy is built around a simple principle: if something goes wrong with your order through no fault of your own, we make it right. No runaround. No weeks of waiting. No blaming the carrier and washing our hands of the situation. If you received a damaged product, an incorrect product, or an order with a verifiable quality issue, we resolve it — quickly and fairly.
This page explains exactly what our return policy covers, what it does not cover, how to initiate a return or resolution request, what information you need to have ready, and what you can expect in terms of timelines and outcomes.
Please read this page carefully before contacting us about an order issue. Having the right information ready will help us resolve your situation as fast as possible.
What Tre House Dispensary Return Policy Covers
Damaged Products
If your Tre House product arrived physically damaged — a broken seal, a cracked vape pen, a leaking syrup bottle, a crushed package, or any other physical damage that occurred during shipping — we will replace or refund the item.
What to do: Contact us within 48 hours of delivery via our Contact page. Include your order number and clear photos showing the damage to the product and packaging. We will assess the photos and issue a replacement or store credit within 2 business days of receiving your message.
Incorrect Products
If you received a product that is different from what you ordered — wrong flavor, wrong formula, wrong quantity, or a completely different product — we will send you the correct item at no additional cost.
What to do: Contact us within 48 hours of delivery via our Contact page. Include your order number, a photo of what you received, and a note of what you ordered. We will verify against your order record and ship the correct product immediately.
Missing Items
If your order arrived with items missing from the package — you ordered three products and only two arrived — contact us immediately with your order number and a photo of the package contents as received. We will verify against our packing records and ship the missing item.
Defective Products
If a product is defective in a way that prevents it from working as intended — a vape pen that does not fire correctly despite being fully charged, a cartridge that does not connect to a standard 510 battery, a syrup bottle with a faulty seal — contact us with photos or a short video demonstrating the issue. We will assess and resolve on a case by case basis.
What Our Return Policy Does Not Cover
Change of Mind
We are unable to accept returns or issue refunds for products that have been opened and used because you changed your mind, did not enjoy the flavor, or decided you prefer a different product. Hemp and functional mushroom products are consumable goods — once opened and used, they cannot be restocked or resold.
If you are unsure which product to order, we strongly encourage you to contact us before purchasing. We will give you honest guidance to help you choose the right product for your needs the first time.
Incorrect Dosing Experiences
If you took more than the recommended dose and had an unexpectedly intense experience, this does not qualify as a product defect. Every Tre House product comes with clear dosing guidance on the product page and in this document. Please follow the recommended starting doses for all products.
Shipping Delays
Shipping delays caused by carrier issues, weather events, customs (for international orders), or other factors outside our control do not qualify for a refund. We will always work with you to track down a delayed package and file a carrier investigation when appropriate — but shipping delays alone do not trigger a refund.
Products Purchased From Other Retailers
Our return policy applies only to products purchased directly from Tre House Dispensary (trehousedispensary.com). If you purchased a Tre House brand product from another retailer and have an issue with it, please contact that retailer directly. We are not responsible for products sold by third parties.
Age-Related Returns
By placing an order at Tre House Dispensary, you confirm you are 21 or older. We cannot issue refunds based on age eligibility — it is the buyer’s responsibility to confirm their eligibility before purchasing.
How to Initiate a Return or Resolution Request
Step 1: Go to our Contact page and send us a message using the contact form.
Step 2: In your message include the following information:
- Your order number (found in your order confirmation email)
- The specific product or products affected
- A clear description of the issue (damaged, incorrect, missing, defective)
- Photos or video demonstrating the issue where applicable
- Your preferred resolution (replacement, store credit, or refund where eligible)
Step 3: We will review your request and respond within 2 business days with our assessment and proposed resolution.
Step 4: Once agreed, your replacement will ship within 1–2 business days or your store credit will be applied to your account immediately.
Resolution Options
When a return or resolution request is approved, we offer the following options:
Replacement shipment: We ship the correct or undamaged product to you at no cost. This is the most common resolution for damaged or incorrect orders.
Store credit: A credit for the value of the affected item is applied to your Tre House Dispensary account for use on any future order. Store credits do not expire.
Refund: In cases where a replacement is not possible (product out of stock, discontinued, or international shipping complications), we issue a full refund to your original payment method. Refunds typically appear within 3–7 business days depending on your bank or card issuer.
Important Deadlines
| Issue Type | Contact Us Within |
|---|---|
| Damaged product | 48 hours of delivery |
| Incorrect product | 48 hours of delivery |
| Missing items | 48 hours of delivery |
| Defective product | 7 days of delivery |
| Non-delivery (tracking shows delivered, package not found) | 72 hours of delivery confirmation |
Contacting us within these windows allows us to file carrier investigations, submit insurance claims, and resolve your issue most effectively. Requests submitted outside these windows will be evaluated on a case by case basis — we will always try to help but cannot guarantee resolution for late-reported issues.
Our Commitment to You
Tre House Dispensary was built on the belief that customers deserve to be treated fairly, honestly, and with respect. Our return policy reflects that belief. We do not hide behind fine print, blame carriers for everything, or make customers fight for resolutions they deserve.
If something went wrong with your order, tell us. We will fix it.
Frequently Asked Questions — Tre House Dispensary Return Policy
How long do I have to report a damaged or incorrect order?
Contact us within 48 hours of delivery for damaged or incorrect orders, 7 days for defective products. See the table above for full deadlines.
Do I need to return the damaged product?
In most cases no — we do not require you to ship damaged products back to us. Photos demonstrating the damage are typically sufficient to process a resolution.
What if my product arrived sealed and undamaged but is not what I expected?
If the product is not what you ordered, contact us and we will correct it. If the product is what you ordered but you are disappointed with the flavor or effects, we unfortunately cannot process a return for opened consumable products. Contact us before buying if you have questions about whether a product is right for you.
How long does it take to receive a replacement?
Once your resolution request is approved (within 2 business days of your message), replacement shipments are processed within 1–2 additional business days and delivered within 1–3 business days after shipping.
Can I exchange a product for a different flavor?
We do not offer exchanges for opened products. For unopened products with an incorrect order, contact us within 48 hours and we will arrange an exchange.
What if I ordered the wrong product by mistake?
Contact us immediately — before the order ships if possible — and we will do our best to modify your order. Once an order has shipped, we are unable to intercept it and standard return policy applies.
Contact Us About Your Order
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All Tre House Dispensary products are for adults 21+ only. By purchasing from our store, you confirm your eligibility.