Tre House Dispensary Return Policy — We Stand Behind Every Order
We stand behind every Tre House product we sell. If something goes wrong with your order we will make it right — no hassle, no runaround. Here is exactly how our return and refund policy works.
If your product arrives damaged we will send a replacement or issue a full refund immediately — no questions asked within 7 days of delivery.
If we send the wrong product we will arrange the correct item to be sent immediately at no cost to you plus a refund or replacement for the error.
We respond to all return and refund requests the same day. Our goal is to resolve every issue within 24 hours of you contacting us.
Policy Overview
At Tre House Dispensary we are committed to your complete satisfaction with every order. We take pride in stocking only authentic Tre House products and shipping every order with care. However we understand that issues can sometimes arise and we want you to know exactly where you stand if they do.
This return and refund policy applies to all purchases made through trehousedispensary.com. By placing an order you agree to the terms outlined in this policy.
What Is Eligible for Return or Refund
We accept return and refund requests for the following situations:
| Situation | Eligible | Resolution |
|---|---|---|
| Product arrived damaged | ✓ Yes | Replacement or full refund |
| Wrong product received | ✓ Yes | Correct item sent + refund |
| Product missing from order | ✓ Yes | Missing item sent or refunded |
| Order never arrived | ✓ Yes | Replacement or full refund |
| Significant quality defect | ⚠ Case by Case | Assessed individually |
| Changed mind after delivery | ✗ No | Not eligible |
| Opened consumable product | ✗ No | Not eligible |
What Is Not Eligible for Return or Refund
Due to the nature of consumable hemp-derived products and for health and safety reasons the following situations are not eligible for return or refund:
- Products that have been opened, used or partially consumed and are being returned simply because you changed your mind
- Products returned more than 7 days after the confirmed delivery date
- Products that have been stored incorrectly resulting in damage such as heat damage from leaving in a hot car
- Products where the dissatisfaction is related to subjective experience or personal preference rather than a product defect
- Orders returned without prior authorisation from our support team
- Products seized by customs for international orders — customers are responsible for verifying local laws
How To Request a Return or Refund
The return and refund process is simple. Follow these steps to get your issue resolved as quickly as possible.
Email us at orders@trehousedispensary.com within 7 days of your confirmed delivery date. Include your order number and a clear description of the issue.
For damaged or incorrect products please attach clear photos showing the issue. This helps us resolve your case faster and improve our processes.
Our team will review your request and respond within a few hours. We aim to resolve all issues within 24 hours of your initial contact.
Once approved we will either dispatch your replacement order immediately or process your refund. Refunds are returned to your original payment method.
Refund Processing
Once your refund request has been approved we will process it as quickly as possible. Here is what you can expect:
- Refunds are returned to the original payment method used for the purchase
- Apple Pay refunds typically appear within 1 to 3 business days
- Cash App refunds typically appear within 1 to 5 business days
- Zelle refunds typically appear within 1 to 3 business days
- You will receive an email confirmation once your refund has been processed
Damaged or Defective Products
If your Tre House product arrives damaged or defective we will make it right immediately. Please follow these steps:
- Take clear photos of the damaged product and the packaging it arrived in
- Contact us within 7 days of delivery at orders@trehousedispensary.com
- Include your order number and attach the photos to your email
- We will send a replacement or issue a full refund — your choice
We do not require you to return damaged or defective products. Once we have reviewed your photos and confirmed the damage we will resolve your case immediately.
Missing or Lost Orders
If your order has not arrived within the expected delivery window please follow these steps before contacting us:
- Check your tracking number for the latest status update
- Check with neighbours or building management in case the package was left with them
- Allow 2 extra business days beyond the expected delivery date before raising a missing order claim
If after following these steps your order is still missing please contact us at orders@trehousedispensary.com with your order number and tracking details. We will investigate with the carrier and either resend your order or issue a full refund.
Contact Us About Your Return
Our support team is available to help with any return or refund request. We aim to respond to every message within a few hours during business hours.
- Email: orders@trehousedispensary.com — orders and general support
- Email: jackrodney511@gmail.com — direct support for urgent matters
- Contact form: trehousedispensary.com/contact-us
When contacting us about a return or refund please include your order number, the nature of the issue and any relevant photos. This helps us resolve your case as quickly as possible.
Return Policy FAQ
Quick answers to common return and refund questions.
Need Help With Your Order?
Our support team responds to all messages within a few hours. Do not hesitate to reach out — we are here to make sure every Tre House order is right.
